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• Can't hear others?

  Check your speakers / headset

   

  	Is your volume turned up enough?
  	If your speakers are external, are they plugged in securely and switched on?
  	Is the correct speaker or headset selected? Check your settings.
  	Are you hearing an echo? If using external speakers, position them further away from your computer and reduce the volume A headset of headphones might get rid of the echo.

• Others can't hear you?

  Check your microphone

   

  	If using an external microphone, is it plugged in securely and switched on?
  	Is your microphone muted? Check your device's audio settings
  	Is Zoom using the correct microphone?
  	Is correct microphone selected? Check correct audio input selected in settings
  	Is other software using the microphone? Check if other software is also running, e.g. Skype Quit any other applications. A computer reboot may also be required

• Can't see?

  Check your web camera

   

  	If using an external camera, is it plugged in securely and switched on?
  	Is correct camera selected? Check correct camera selected in settings
  	Is other software using the microphone? Check if other software is also running, e.g. Skype Quit any other applications. A computer reboot may also be required

• Poor image or sound quality?

    Check your internet connection

   

  	Are others on the network using lots of bandwidth, i.e. other video calls in progress?
  	Is your modem/router (wireless network) working properly? Move closer to the access point Ideally you have line of sight and are close to an access point