• 
  Expand All | Collapse All
  Telephone appointments
• What you will need to make a telephone call

  	A mobile phone or landline. It is best if you have a hands-free device. If you have a smartphone, find a way to prop it up so you can move about.
  	Find a quiet space where you won't be disturbed during your appointment.
  	Things to prepare for the appointment: A pen and paper to note things down during your appointment. A prescription card, a list of any medications or your medications in their packaging. A list of questions or issues to help you get the most from your appointment. A support person. You are welcome to have a family member/whānau or friend with you during the call. Just remember to tell the clinician who is with you when you start your appointment.

• What to expect during the call
  • You may be asked to confirm your identity
  • If another person is with you, introduce them to the clinician
  • When you are ready you can talk to your clinician about your health
  • You may receive important information like changes to your medication
  • You can ask the clinician to repeat information to confirm you both have it correctly
  • If something goes wrong with the call, we will call you back
  • After the clinician has finished talking with you, they’ll arrange things like letters, tests and other appointments if needed
  • We will say "goodbye" before we go.
Video appointments
• What you will need to make a video call

  	A charged-up computer, tablet or smartphone with built-in camera and microphone.
  	A good internet connection. You can use data but Wi-Fi offers a better experience.
  	Find a quiet, well-lit space where you won't be disturbed during your appointment.
  	Join your Telehealth appointment with any of the following browsers - Chrome, Firefox or Safari. For smart devices, we recommend that you can download and install the Zoom Cloud Meeting app before your appointment.
  	Things to prepare for the appointment: A pen and paper to note things down during your appointment. A prescription card, a list of medications or your medications in their packaging. A list of questions or issues to help you get the most from your appointment. A support person. You are welcome to have a family member/whānau or friend with you during the appointment. Just remember to tell the clinician who is with you when you join your appointment.

• Starting your video appointment
  • 5-10 minutes before your appointment, find and open your video appointment email or text message.
  • If you would like to test your internet connection and setup using Zoom click here.
  • At the time of your video appointment click Join your video call appointment via Zoom link. The Zoom software will automatically start.
  • Please remember to select Join with video and Join with audio. If joining from an iPad or similar device select Call using internet audio or Call using device audio.
  • Once joined, you should be in the video waiting room ready to start your appointment
  • Your doctor, nurse or healthcare professional will join your video call when they are ready
  • Say "hello" and wave when connected.
• What to expect
  • You may be asked to confirm your identity
  • When you are ready you can talk to your clinician about your health
  • If you want to show us something you can try to use the screen camera
  • You may receive important information like changes to your medication
  • You can ask the clinician to repeat information to confirm you both have it correctly
  • If something goes wrong with the call, we will call you back by Zoom or telephone
  • After the clinician has finished talking with you, they’ll arrange things like letters, tests and other appointments if needed
  • We will say "goodbye" before we go

  If all goes well, the call will feel like a in-person appointment