Having a HIP and a health coach available gives healthcare practices more options to deliver quality care to patients. It’s a game-changer for patients who have complex, undiagnosed needs, or those who don’t meet the criteria for specialist secondary services but have needs beyond the capacity of traditional general practice.
The support of a HIP and health coach means time-constrained GPs and nurses feel ‘safe’ to ask patients if they feel stressed, or ask ‘What matters to you?’, because they can deal with it on the spot if the patient asks for help.
The referral process in the GP clinic is simple – often just a walk down a corridor – and the new model allows ‘warm handover’. The GP or nurse receives feedback and remains involved in follow-up, while having their workload substantially reduced.
The HIP and health coach act as a specialist resource, enhancing the confidence and competence of GPs, nurses and other members of the team.
Not only do these roles add to the richness of the services healthcare practices provide, they also free up GP time, allowing general practices to better meet the healthcare needs of their wider populations.