- Whangarei, Northland
- Permanent, full time position working 40 hours per week
- Patient Safety & Quality Improvement Directorate
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.
About the Role
The role of Quality Facilitator is to promote, facilitate and co-ordinate a culture of excellence in continuous quality improvement throughout a service within Health New Zealand – Te Whatu Ora – Te Tai Tokerau.
The focus of this role is to support the evaluation and improvement of routine practice to mitigate risk and to ensure patient safety and quality improvements are identified and facilitated; current certification standards are maintained and are in line with the organisations strategic plan.
Responsibilities include:
- To promote, facilitate and co-ordinate a culture of excellence in continuous quality improvement throughout the service
- Maintain current certification standards in line with the Organisation strategic plan
- Monitor, maintain and evaluate the effectiveness of the quality and risk management goals and objectives.
- Support the management of consumer complaints according to Code of Health and Disability Services Consumers’ Rights Regulations (1996)
- Support the management of adverse events in conjunction with the Service leaders and Reportable Events Committee.
- Report trends and gaps in service provision to Manager and Operational staff providing detailed reports with recommendations and appropriate action plans
- Develop and report on the service quality plan
About you
You will have experience in or understanding of:
- Quality assurance activities (serious events, complaints and corrective actions)
- Quality measurement, data review and analysis
- Ngā Paerewa – Health and Disability Sector Service Standards processes
- Report writing
- Working with multi-disciplinary teams
- Commitment and genuine interest in continuous quality improvement with a strong customer focus
Whilst not essential, applicants with recent experience working within in a healthcare setting; have a health related qualification and current practicing certificate, or quality improvement qualification will be highly desired.
- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth
- Experience in projects / initiatives which give effect to Te Tiriti principals and frameworks, and the application of Mātauranga Māori and Kaupapa Māori approaches, particularly as they apply in healthcare settings
Working for Health New Zealand
Health New Zealand | Te Whatu Ora is ‘the weaving of wellness’. We’re dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.
Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.
Our commitment to equity, diversity and inclusion
- We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
- We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To view the position description and/or apply for the role please click “apply now.” All applications must be submitted through our online careers portal before 11:59pm on 5 February 2025. If you have any questions about the role, please contact Recruitment at NL-jobs@TeWhatuOra.govt.nz.
Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.
Post expires at 11:59pm on Wednesday February 5th, 2025