Who to contact for ongoing support:

The oversight of Whānau Tahi for Northland/Te Taitokerau has moved from the Northland District Health Board to Mahitahi Hauora PHE, Alexandra Nicholas, Whānau & Consumer Experience Leader, who can be contacted at Ph: 09 438 1015; or by email: alex.nicholas@mahitahihauora.co.nz

For most queries/requests/issues, you can contact the Shared Care helpdesk at 0800 268 626 or email: sharedcare.Generic@healthalliance.co.nz

You should also contact them if you have new staff that need access to Whānau Tahi, or if you have staff that are leaving and need to be removed from Whānau Tahi.

For technical issues or questions with your computer hardware or network, you will need to contact your IT vendor or who-ever usually takes care of these issues for you.

Click here for the process to follow for Whānau Tahi support.

For Secondary Care Services:

Click here for the support process to follow for secondary care services.

For technical issues or questions with your computer hardware or using Concerto, contact the NDHB helpdesk at 09 430 4101 ext. 7469 or email helpdesk (NDHB) ISServiceDesk@northlanddhb.org.nz when Whānau Tahi is used within Concerto.